Autonomous Customer
Success at Scale
Let AI handle routine tasks, anticipate needs, solve problems, and keep your customers satisfied.
Configure Observers
Select what data sources your AI should monitor. Choose from product usage data, conversation data (emails, chats, meeting transcripts) and external signals.
Define Symptoms
Set up detection rules for important customer signals like usage drops, upsell opportunities, frustration indicators, or new feature launches.
Create Action Sets
Configure multiple potential actions for each symptom, such as requesting design partnership, gathering feedback, or sharing feature updates.
AI Selects Optimal Response
Our intelligent engine calculates probability scores for each possible action and selects the most effective response for each unique customer situation.
Continuous Improvement
The AI learns from each interaction, gradually improving its decision-making to replicate your best customer success strategies at scale.
Configure Observers
Select what data sources your AI should monitor. Choose from product usage data, conversation data (emails, chats, meeting transcripts) and external signals.
Define Symptoms
Set up detection rules for important customer signals like usage drops, upsell opportunities, frustration indicators, or new feature launches.
Create Action Sets
Configure multiple potential actions for each symptom, such as requesting design partnership, gathering feedback, or sharing feature updates.
AI Selects Optimal Response
Our intelligent engine calculates probability scores for each possible action and selects the most effective response for each unique customer situation.
Continuous Improvement
The AI learns from each interaction, gradually improving its decision-making to replicate your best customer success strategies at scale.
Features That Drive Results
Our platform watches your customers like your best customer success
manager would – but 24/7 and at unlimited scale.
Comprehensive Monitoring
Streamline your workflows and save time with tools designed to eliminate inefficiencies.
Proactive Engagement
Bring your team together with seamless
communication and real-time updates.
Human-in-the-Loop Control
Leverage advanced analytics and actionable
insights to make smarter decisions faster.
Smart Symptom Detection
Tailor the platform to your unique needs with flexible tools and integrations.
Intelligent Workflow Engine
Automate repetitive tasks and focus on what matters – your growth and success.
Continuous Learning
Work with confidence knowing your data is
protected by top-tier security protocols.
How Customer SuccessAI Works
A simple yet powerful workflow engine that transforms customer success from reactive to proactive.
Higher Retention Rates
Catch issues before they become problems and improve your Net Revenue Retention (NRR).
Promoter Amplification
Transform satisfied customers into vocal advocates through timely, relevant engagement.
Increased Upsell Revenue
Never miss an opportunity to expand accounts by identifying and acting on upsell signals.
Best Practice Replication
Scale your best customer success strategies across your entire customer base.
Reduced Staffing Costs
Eliminate manpower crises while maintaining high-quality customer interactions.’vant engagement.
100% Coverage
Never drop the ball on another customer interaction, ensuring complete coverage of your customer base.