Are you looking to improve your SaaS product’s onboarding process and boost your conversions? User onboarding software could be the answer. No matter if you operate in the SaaS industry, the e-commerce sector, or the CRM space, these user onboarding tools are equipped to meet your essential onboarding requirements.
But, with so many options available, how can you know which of the best user onboarding tools is the right fit for your business? Don’t worry, this list is specially designed for you to help you find the right software that streamlines the digital onboarding process.
So, let’s dive in and find the perfect fit for you!
What is User Onboarding Software?
User onboarding software is a tool that guides users through getting started with a product or service. It includes tutorials, walkthroughs, and prompts that help consumers understand the product’s features.
Its goal is to enhance the user experience, increase engagement, and reduce churn rates. User onboarding software provides step-by-step guidance to help users understand how to effectively utilize the product. Thus, ultimately leading to increased user engagement and satisfaction.
What Does User Onboarding Software Do?
User onboarding software plays a vital role in efficiently guiding new users to understand the features and value of a product. With the goal of shortening the user’s path to the “aha moment,” here is what it does:
Helps to Overcome Beginners’ Roadblocks
User onboarding software acts as a guiding companion for new users by guiding them through the process of getting started with a product or service. It offers step-by-step instructions and guidance to enable an easy onboarding process.
Explains Features
One of the key goals of user onboarding software is to provide extensive descriptions of a product’s features. It offers tutorials, walkthroughs, and prompts that help users understand the different functionalities and capabilities of the product.
Reduces Churn Rates
Customer retention and effective user onboarding are strongly related. User onboarding software helps consumers realize the value and benefits of the product, which helps reduce churn rates. Once users fully grasp the potential of the product, they are more likely to be satisfied and remain engaged over time.
Offers Mobile Onboarding
With 5.48 billion current phone users, mobile usage is on the rise. User onboarding software understands the value of delivering seamless onboarding experiences across multiple platforms. It supports mobile onboarding to ensure that mobile users receive the same level of guidance and assistance as PC users.
Supports Onboarding Process Customization
User onboarding software allows businesses to tailor the onboarding process to their specific product and target audience. It allows customized onboarding experiences that address the specific needs and expectations of different user segments.
5 User Onboarding Software to Drive Growth and Retention
When it comes to optimizing your onboarding process, utilizing the right tools is essential. Here are our top 5 picks of user onboarding app to help you with the onboarding process:
User Onboarding Software | Key Insights | Pricing |
Statwide | Cohort Analysis | A free trial is available. |
Userpilot | Best user segmentation for customized onboarding | A free trial is available. |
Appcues | Codeless User Onboarding | A free trial is available. |
Userflow | Personalized onboarding | A free trial is available. |
Chameleon | User onboarding software with the Chrome extension. | Starts at $279/month. |
Statwide
Statwide is a user onboarding software that streamlines the onboarding process for businesses. It enables businesses to track and monitor user interactions, analyze user behavior, improve retention, and personalize the onboarding experience.
Statwide helps businesses gain insights into user preferences and identify what drives user conversion by offering comprehensive features and powerful analytics. Using its customization options, your business can create a seamless onboarding journey that drives user satisfaction and long-term success.
Key Features
- Cohort analysis
- Conversion Tracking
- In-App Messaging
- User segmentation
- Dropout rates measurement
Pros
- Powerful and easy to create segmentation
- User-friendly UI
- Real-time insights
Cons
- Limited Integration
Price
A free trial is available.
Userpilot
Userpilot is a cloud-based software solution that helps you improve customer onboarding experiences and product adoption. It offers personalized onboarding experiences that include multilingual walkthroughs and targeted tips and hints.
Userpilot simplifies user onboarding with user segmentation, A/B testing, and integrations with popular analytics and communication platforms. It provides pop-up hints and tips to guide users and supports SaaS platforms with diverse user roles, enhancing conversion during demos.
Key Features
- Data analysis
- Audio-visual walkthroughs
- Survey implementation
- User Segmentation
- Multi-language support
Pros
- Responsive and knowledgeable support team.
- Easy implementation process.
- Sufficient data for storytelling.
Cons
- Clunky plugin for content creation.
- Limitations on content design.
- Slow performance of the web app for managing content and subscriptions.
Price
A free demo is available.
Appcues
Appcues is a no-code user onboarding software that helps you simplify the creation of interactive in-app messages, product tours, and onboarding flows. It offers user segmentation, personalization, and powerful analytics.
It integrates with many popular platforms and supports mobile onboarding. Appcues is ideal for design, e-commerce, or creativity tools and helps increase customer activation and reduce churn rates.
Key Features
- Onboarding checklists
- Behavior-response messaging
- Text bubble walkthroughs
- NPS (Net Promoter Score)
- Tooltips, hotspots, and launchpad
Pros
- Implement tours for web applications.
- Target tours, tooltips, and messages based on user criteria.
- Customizable criteria for targeting.
Cons
- Limitations on tooltip placement based on application structure.
- Potential improvement in the user-friendliness of the management console.
Price
A free trial is available.
Intercom
Intercom is a renowned customer communications platform that offers personalized and interactive onboarding experiences. It uses mini-avatars and chatbot integration for engaging FAQs.
Intercom guides users and boosts feature adoption using in-app messages, product tours, and notifications. Thanks to its product tour function, you can create polished onboarding tutorials, and integrate with popular platforms to ensure seamless connections.
Key Features
- Virtual Assistant
- Real-Time Chat
- Chatbots
- Surveys and Feedback
- Personalized Onboarding
Pros
- Powerful cross-channel messaging and data tracking.
- Unique marketing features: product tours, A/B testing.
- Custom app development with the Intercom Messenger API.
Cons
- Missing basic live chat features (e.g., message sneak peek).
- High cost compared to other solutions.
- Limited customer support availability.
Price
A free trial is available.
Chameleon
Chameleon is a tool for user onboarding that helps SaaS teams improve product adoption and user experiences. It comes with hotspots, tooltips, modals, and micro-surveys for personalized guidance and feedback.
Chameleon allows you to create onboarding flows, customize experiences without coding, and integrate with tools like Segment and Mixpanel. Its four products – tours, tooltips, launchers, and micro surveys – provide engaging onboarding, contextual messaging, resource access, and continual feedback.
Key Features
- Behavior response messaging
- User segmentation
- Persona-based tour customization
- Data analysis
- Audio-visual walkthroughs
Pros
- Ability to link videos and customize messages.
- Fully customizable with versatile features.
- Effective organization of data input.
Cons
- Customization requires IT expertise.
- Difficulty in usage and a time-consuming setup process.
- Specialized reports and help desk accessibility challenges.
Price
Starts at $279/month
Final Words
In conclusion, selecting the right user onboarding software for your product and customer awareness level is crucial. I believe that this lineup of user onboarding tools has provided valuable options to help you make informed decisions.
Now you have the capability to build a seamless user experience and guide your consumers to success. So, why wait? Embrace the possibilities, explore the tools, and enjoy the journey of onboarding and growth.
Good luck!